Shipping & Returns
We offer free shipping for all Australian orders over $150 and a flat rate of $10 shipping for all orders under $150. Express shipping is available for a flat rate of $17 for all orders within Australia. Regular shipping to any destination in Australia will take approximately 3-10 working days, particularly in remote locations. Express shipping will take 1-3 working days. Please note these times are for shipping only and do not include order processing and dispatch time. Shipping times may be delayed during peak periods due to high volumes.
We offer standard and express shipping to New Zealand. Standard shipping is a flat rate of $20 and will take approximately 10-15 working days. Express shipping is a flat rate of $30 and will take approximately 4-7 working days. Shipping costs do not include any local duties or taxes that may apply in NZ.
Please note these times are for shipping only and do not include order processing and dispatch time.
Rest of the world
If you would like to enquire about international shipping for other countries, please contact us at
CHANGE OF MIND
Returns are accepted within 14 days of your order purchase date. We only accept returns for change of mind on items that have not been opened, washed or used. These items must be in their original packaging with tags still attached and in a resaleable condition. Please note that any shipping costs incurred in the exchange of sale items is the responsibility of the customer and is not reimbursed by Mulberry Threads Co. You will be notiﬁed once your return has been received and processed. Please allow two weeks from the time you return your order for your return or exchanged to be processed. You are responsible for the cost of returning any goods to us. The goods are your responsibility until they return to our address. Mulberry Threads Co. recommends returning parcels via registered post as we are not liable if your return is not received at our PO Box address. If your parcel goes missing you will need to provide Mulberry Threads Co. with documentation showing proof of delivery at the correct PO Box address and a scanned image of the signature obtained upon delivery. If you are unable to provide both of these, Mulberry Threads Co. will not be accountable for any losses. Mulberry Threads Co. is not responsible for any goods that are returned to us in error. Please note we do not accept returns or change of mind on sheets or pillowcases due to health reasons.
We like to ensure our products are of the highest quality, however in the unlikely event that you receive an incorrect item or an item that is in a faulty condition, please contact us immediately at email@example.com. Once we receive your item, we will inspect it and if it is genuinely faulty (not including the fault exclusions outlined below) you may elect to have the goods replaced or refunded using the same method that the original payment was made. Faults must be reported to Mulberry Threads Co. within 14 days from the time you receive your order. Please allow two weeks from the time you return your order for your return to be processed.
Our products are intended for regular home use and care instructions need to be followed carefully. The below occurrences are not considered faults and returns won’t be accepted or replacements offered for items that have experienced the following:
As mentioned on our website and product packaging, 100% organic bamboo is susceptible to pilling through initial use. This is normal for organic and natural fibres that have not been treated with harmful chemicals and is not considered a fault.
- Colour fading
Due to the natural and organic nature of our fibres, colour fading can be expected over time, especially if the products are hung on the line in direct sunlight. This is normal and is not considered a fault.
Our bamboo bedding has been created with extra fabric to account for shrinkage within the first few washes. If you follow our car instructions, you will maintain the fit of your bedding over time. Although our sleepwear has been pre-washed and pre-shrunk, it is normal for shrinkage to occur after washing. Please keep this in mind when selecting your sizing.
There is strictly no refund or exchange on sale or outlet items unless the product is damaged or faulty. Exchanges on sale items can only be granted by Mulberry Threads Co. representatives and are subject to availability. Please note that any shipping costs incurred in the exchange of sale items is the responsibility of the customer and is not reimbursed by Mulberry Threads Co. To enquire about an exchange on a sale item, please contact us at firstname.lastname@example.org.
HOW TO RETURN OR EXCHANGE
If you would like to return a product for any reason, please contact us at
email@example.com as soon as possible. Provide the details of your order including the order number, name, the item you wish to return, why you would like to return it and if you would like an exchange, refund or store credit. Mulberry Threads Co. is not responsible for the cost of shipping returns or replacement items.
If you have not emailed us prior to returning a product, your return can’t be processed.